Overview
The refund and returns policy lasts 10 days upon receipt of the product(s) and requires prior authorization from the YamashitaSenko.com customer service department. The purchaser is responsible for shipping expenses and risks, such as proper repackaging of the product(s).
Returns must be reported to the customer service department within 10 days of receiving the product(s). Additionally, a 20% restocking fee will be applied if the product(s) is not returned in the original condition. All damages, defects, or noncompliance of goods must be reported within 3 business days of receiving the product(s). In case of receiving a defective or damaged item, it must be reported immediately by completing this form.
To be eligible for a return, the item must be unused and in the same condition as originally received. It must also be in the original packaging.
To start a return, contact us at email@email.com. If the return is accepted, a Return Authorization Number and instructions on how and where to send the package will be provided. Items sent back without first requesting a return will not be accepted.
Exceptions/Non-returnable Items
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. Products that are intimate or sanitary goods, custom products such as special or personalized orders, hazardous materials, or flammable liquids or gases are also not accepted for return.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
Damages and Issues
If a defective or damaged item is received, the following information must be emailed immediately:
- First and Last Name
- Order Number
- Date of Receipt of Package
- List of the damaged item(s)
- Please upload 2-3 images of the damaged product and packaging.
- Condition of Shipping Box Upon Receipt
- Location of damage, if the damage was due to shipping (e.g., bottom, top, corner of the box)
- Sufficiency of padding inside
- Upload 2-3 images of the shipping box (including the shipping label)
- Description of the overall damage to the shipping box, product package, and/or product itself due to shipping
- Please specify if a refund for the damaged item(s) or a replacement is preferred.
Once the request is received, the resolution process will begin. Additional information about the order may be requested. Returns and credits may take longer due to the investigation of the best resolution. Replacements are normally sent as soon as possible, and credits may be processed once the returned order is received and inspected.
Refunds
Once the return is received and inspected, an email will be sent to notify the purchaser of the receipt and the approval or rejection of the refund. If approved, the refund will be processed, and a credit will automatically be applied to the original method of payment within a certain number of days. The processing time for the refund may depend on the bank or credit card company.
Please do not send the purchase back to the manufacturer.
Certain situations may result in no refunds or only partial refunds:
- Book with obvious signs of use.
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 10 days after delivery.
Late or missing refunds
If a refund has not been received yet, first check the bank account associated with the payment method used for the purchase.
Then, contact the credit card company associated with the payment method, as it may take some time before the refund is officially posted.
Next, contact the bank associated with the payment method. There is often some processing time before a refund is posted.
If all of these steps have been completed and the refund is still not received, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} with the information outlined in the Damages and Issues section above.
Gifts
If the item was marked as a gift when purchased and shipped directly to the recipient, a gift credit for the value of the return will be issued, provided the refund or exchange is approved by the customer service department. Once the returned item is received and approved, a gift certificate will be mailed to the recipient.
If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to the recipient later, a refund will be sent to the gift giver, and they will be informed of the return.
Shipping Returns
The purchaser is responsible for paying the shipping costs for returning an item. Shipping costs are non-refundable.
The time it may take for an exchanged product to reach the recipient may vary depending on the location.
For returning more expensive items, it is advisable to use a trackable shipping service or purchase shipping insurance. The receipt of the returned item is not guaranteed.
Need help?
Contact us at {email} for questions related to refunds and returns.